New Application Development to Improve Customer Service and Productivity

The Challenge

Over the past twenty years a large systems integration company developed mission critical applications on their mainframe. Recently the company made a strategic decision to replace their core business applications with a new ERP system.

Fifteen applications supporting the core business were not included in the original project scope. These systems needed to be addressed as a separate but concurrent conversion effort. Kineticom resources needed to understand the business drivers and associated business rules of the client.

The Goals

– To develop a schedule for all of the conversion efforts based on the need to beat the termination date of the mainframe in order to avoid incurring a large software licensing fee.

– To create a new, more robust and dynamic system enabling the company to improve customer service and productivity. The implementation had to work within the existing technology framework as well as meet the customer’s needs.

The Strategy

– Kineticom developed a strict timeline with fact-based estimates and a milestone process in which deliverables would be provided at the end of each phase and the project scope would be managed to stay in line with the completion date.

– Each application was addressed as a separate conversion project with a team leader reporting to the overall project manager.

The Results

– Selected and built a strong team with the appropriate skill sets.

– By defining and accurately estimating concise units of work and tracking these units through each phase of the development lifecycle, Kineticom was able to deploy all converted systems on time and within budget.

– Once all applications were converted, Kineticom provided training for the company’s staff to enable application support. This client is now capable of supporting their applications without external staffing assistance.